↩️ Returns & Refunds
Your satisfaction is our priority
Return Policy
✅ 7-Day Returns
✅ Full Refunds
✅ Buyer Protection
JustBuys Hub items can be returned within 7 days of delivery if the item is not as described, faulty, or damaged on arrival.
Eligible for Return
- Item not as described on the product page
- Item arrived damaged or faulty
- Wrong item delivered
- Item missing parts or accessories listed in description
Not Eligible for Return
- Digital products (eBooks, courses, software) — once downloaded
- Items damaged by the buyer after delivery
- Change of mind (unless item is sealed and unopened)
- AliExpress items — subject to AliExpress dispute resolution policy
How to Initiate a Return
- Contact us via WhatsApp at +234 813 825 1956 within 7 days of delivery
- Share your order number and photos of the issue
- Our team will arrange collection or guide you through the return process
- Refund processed within 24–48 hours of receiving the returned item
Refund Methods
Refunds are issued via the original payment method (Paystack/Flutterwave) or bank transfer. Processing time: 1–3 business days.
Need to make a return?
Contact us immediately — we'll make it right.
